Returns Policy

Effective: 01 April 2021

Customer satisfaction is very important to us. If an item does not meet customer expectation or requirements, then the customer must contact us by email within 14 working days beginning the day after the goods have been received. Within this 14-day period, the customer has the right to request resolution of any issue, to notify us that you would like to make a return or to cancel an order. In the event that a customer wishes to return an item, the customer will be expected to cover all the costs involved in packing and shipping the item to the same standard it was sent to them. We strongly recommend that customers take extra care in unpacking artwork in case they need to reuse these materials in the event of a return. If you are returning an item, you must do so within 14 days of your notifying us. Refunds, excluding administration fees, will be made promptly upon return of artworks received in good order.

Damages in Transit: The customer must notify Something Else within 24 hours of receipt if the work was damaged during transit. The customer must provide sufficient photo evidence of any damages to the work. Failure on the part of the customer to provide Something Else with documentary evidence of such damages within 24 hours of receipt will result in our being unable to provide a refund for this reason. If the customer has provided Something Else with sufficient evidence of damage within this timeframe, we will agree to grant a full refund, excluding the non-refundable administration fee.